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Job Details::
Bradfield Consulting is recruiting to fill the position of:
Bradfield Consulting is a professional service firm created to provide human resource solutions for organizations of any size. Our goal is to help our esteemed clients eliminate issues bordering on having incompatible or inexpert employees. Our partnership begins from attracting the right employees, settling them well at work and ensuring that they are equipped to deliver on your goals.
Bradfield Consulting is recruiting to fill the position of:
Front Desk Supervisor
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 - 5 years
- LocationLagos
- Job FieldCustomer Care
Key Task and Responsibilities
Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
Maintain a professional and high quality service oriented environment at all times.
Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
Committing to guest satisfaction through consistent follow up on all guest satisfaction issues.
Coordinate hotel emergency procedures within the scope of defined plans.
Prepare reports; handle special projects and assignments as required.
Promote a safe and healthy working environment by ensuring department standards are adhered to.
Maintain all essential front desk equipment and supplies.
Supervise procedural aspects of the hotel’s front office.
Ensure that all safety and security policies and procedures are followed.
Manage and resolve all guest complaints and compliments in a professional and courteous manner.
Assist in providing staff with ongoing coaching, training and development.
Competency and Technical Skill Requirements
The prospect must demonstrate:
Excellent interpersonal skills with a positive attitude and be guest focused.
Time oriented
Attentive to details and have excellent organizational skills.
Self motivated and have initiative - work with little supervision.
Work flexible shifts - days, evenings, weekend and holidays.
Organizational skills
Process and result oriented, self-starter
Feedback & reporting skills
Problem solving Skills
Computer literate
Job Specification
Education: Bachelor’s degree in any social science course or a related field.
Experience Required: 3 – 5 years experience
Personal Qualities
Good leadership skills
Interpersonal abilities
Positive attitude and energy
Ability to work with little or no supervision
Positive, resilient and measured-risk taker
Effective written and oral communication
Willingness to learn
Meticulous and attentive to details.
Commitment to achieving excellence.
Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
Maintain a professional and high quality service oriented environment at all times.
Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
Committing to guest satisfaction through consistent follow up on all guest satisfaction issues.
Coordinate hotel emergency procedures within the scope of defined plans.
Prepare reports; handle special projects and assignments as required.
Promote a safe and healthy working environment by ensuring department standards are adhered to.
Maintain all essential front desk equipment and supplies.
Supervise procedural aspects of the hotel’s front office.
Ensure that all safety and security policies and procedures are followed.
Manage and resolve all guest complaints and compliments in a professional and courteous manner.
Assist in providing staff with ongoing coaching, training and development.
Competency and Technical Skill Requirements
The prospect must demonstrate:
Excellent interpersonal skills with a positive attitude and be guest focused.
Time oriented
Attentive to details and have excellent organizational skills.
Self motivated and have initiative - work with little supervision.
Work flexible shifts - days, evenings, weekend and holidays.
Organizational skills
Process and result oriented, self-starter
Feedback & reporting skills
Problem solving Skills
Computer literate
Job Specification
Education: Bachelor’s degree in any social science course or a related field.
Experience Required: 3 – 5 years experience
Personal Qualities
Good leadership skills
Interpersonal abilities
Positive attitude and energy
Ability to work with little or no supervision
Positive, resilient and measured-risk taker
Effective written and oral communication
Willingness to learn
Meticulous and attentive to details.
Commitment to achieving excellence.
Human Resources Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 - 5 years
- LocationLagos
- Job FieldHuman Resources
Key Task and Responsibilities
Defining the learning strategy and recruitment, setting high standard principles and providing likely solutions. Providing pragmatic and consistent guidance and advice to managers on grievance, attendance, disciplinary, and performance issues.
Raising proactive issues with managers, identifying practical solutions to complex and diverse HR issues, and recommending appropriate action plans.
Liaising with recruitment team on salary levels for existing and prospective staff consistent with organization market conditions and policies.
Ensuring the maintenance of all payroll data by HR Administrators.
Reviewing and revising HR policies in compliance with changing or new legislation.
Developing personal policies, maintaining and updating policy manuals as well as employee handbooks as needed.
Organizing and conducting employee testing and recruitment programs.
Collecting ongoing information regarding satisfaction of employee on salary packages and wage, working conditions, etc.
Conducting new employee orientation program and other educational and training programs on changes in benefits, diversity, etc.
Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
Analyze training needs to design employee development, language training and health and safety programs.
Prepare and follow budgets for personnel operations.
Prepare personnel forecast to project employment needs.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
Design, develop and implement a performance management development programme
Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Works closely with management and employees to improve work relationships, build morale, increase productivity and retention.
Competency and Technical Skill Requirements
The Prospect must demonstrate:
Ability to influence and persuade senior management level.
Ability to formulate policy on employment.
Knowledge of Labour Law legislation in Nigeria.
Pragmatic problem-solving skills.
Articulate communicator and ability to interpret and explain written and statistical data to a wide range of audiences.
High standard of attention to detail.
Ability to convey difficult and challenging information to managers.
Expert Microsoft Office skills like Word, Outlook, and Excel.
Ability to manage time and prioritize work.
Job Specification
Education: Bachelors degree in Business Administration, Public Administration, Industrial relations and Personnel Management or a related field and/or professional qualification; CIPM, SHL.
Experience Required: 3 – 5 years in the capacity of Human Resource Administrator; managing and supervising professional staff.
Personal Qualities
Good leadership skills
Interpersonal abilities
Positive attitude and energy
Ability to work with little or no supervision
Positive, resilient and measured-risk taker
Effective written and oral communication
Willingness to learn
Meticulous and attentive to details.
Commitment to achieving excellence.
Defining the learning strategy and recruitment, setting high standard principles and providing likely solutions. Providing pragmatic and consistent guidance and advice to managers on grievance, attendance, disciplinary, and performance issues.
Raising proactive issues with managers, identifying practical solutions to complex and diverse HR issues, and recommending appropriate action plans.
Liaising with recruitment team on salary levels for existing and prospective staff consistent with organization market conditions and policies.
Ensuring the maintenance of all payroll data by HR Administrators.
Reviewing and revising HR policies in compliance with changing or new legislation.
Developing personal policies, maintaining and updating policy manuals as well as employee handbooks as needed.
Organizing and conducting employee testing and recruitment programs.
Collecting ongoing information regarding satisfaction of employee on salary packages and wage, working conditions, etc.
Conducting new employee orientation program and other educational and training programs on changes in benefits, diversity, etc.
Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
Analyze training needs to design employee development, language training and health and safety programs.
Prepare and follow budgets for personnel operations.
Prepare personnel forecast to project employment needs.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
Design, develop and implement a performance management development programme
Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Works closely with management and employees to improve work relationships, build morale, increase productivity and retention.
Competency and Technical Skill Requirements
The Prospect must demonstrate:
Ability to influence and persuade senior management level.
Ability to formulate policy on employment.
Knowledge of Labour Law legislation in Nigeria.
Pragmatic problem-solving skills.
Articulate communicator and ability to interpret and explain written and statistical data to a wide range of audiences.
High standard of attention to detail.
Ability to convey difficult and challenging information to managers.
Expert Microsoft Office skills like Word, Outlook, and Excel.
Ability to manage time and prioritize work.
Job Specification
Education: Bachelors degree in Business Administration, Public Administration, Industrial relations and Personnel Management or a related field and/or professional qualification; CIPM, SHL.
Experience Required: 3 – 5 years in the capacity of Human Resource Administrator; managing and supervising professional staff.
Personal Qualities
Good leadership skills
Interpersonal abilities
Positive attitude and energy
Ability to work with little or no supervision
Positive, resilient and measured-risk taker
Effective written and oral communication
Willingness to learn
Meticulous and attentive to details.
Commitment to achieving excellence.
Executive Assistant
- Job TypeFull Time
- QualificationBA/BSc/HND
- LocationLagos
- Job FieldAdministration
Job Summary
Provide personal administrative support and assistance to Executive staff.
Key Task and Responsibilities
prepare and edit correspondence, communications, presentations and other documents
design and maintain databases file and retrieve documents and reference materials
conduct research, collect and analyse data to prepare reports and documents
manage and maintain executives' schedules, appointments and travel arrangements
arrange and co-ordinate meetings and events record, transcribe and distribute minutes of meetings monitor, screen, respond to and distribute incoming communications
answer and manage incoming calls receive and interact with incoming visitors
liaise with internal staff at all levels interact with external clients
co-ordinate project-based work review operating practices and implement improvements where necessary supervise, coach and train lower level staff
Competency and Technical Skill Requirements
The Prospect must demonstrate:
organizational and planning skills
communication skills
information gathering and monitoring skills
problem analysis and problem solving skills
judgment and decision-making ability
initiative
confidentiality
team member
attention to detail and accuracy
adaptability
Job Specification
Education: B.SC degree in social sciences or any related course.
Experience Required: 3 to 5 years
Personal Qualities
Motivational but also challenging
Highly developed leadership and general management skills
A strong lateral thinker whose natural default is to create and/or encourage innovative solutions to challenges and problems
Keen intellect and strong analytical skills with the ability to identify and pursue solutions swiftly
Energetic, enthusiastic and a measured risk-taker
An effective and authentic communicator, both orally and with the written word
Provide personal administrative support and assistance to Executive staff.
Key Task and Responsibilities
prepare and edit correspondence, communications, presentations and other documents
design and maintain databases file and retrieve documents and reference materials
conduct research, collect and analyse data to prepare reports and documents
manage and maintain executives' schedules, appointments and travel arrangements
arrange and co-ordinate meetings and events record, transcribe and distribute minutes of meetings monitor, screen, respond to and distribute incoming communications
answer and manage incoming calls receive and interact with incoming visitors
liaise with internal staff at all levels interact with external clients
co-ordinate project-based work review operating practices and implement improvements where necessary supervise, coach and train lower level staff
Competency and Technical Skill Requirements
The Prospect must demonstrate:
organizational and planning skills
communication skills
information gathering and monitoring skills
problem analysis and problem solving skills
judgment and decision-making ability
initiative
confidentiality
team member
attention to detail and accuracy
adaptability
Job Specification
Education: B.SC degree in social sciences or any related course.
Experience Required: 3 to 5 years
Personal Qualities
Motivational but also challenging
Highly developed leadership and general management skills
A strong lateral thinker whose natural default is to create and/or encourage innovative solutions to challenges and problems
Keen intellect and strong analytical skills with the ability to identify and pursue solutions swiftly
Energetic, enthusiastic and a measured risk-taker
An effective and authentic communicator, both orally and with the written word
Food and Beverage Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationLagos
- Job FieldAdministration
Reports to Managing Director Subsidiary
Job Profile
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To ensure service delivery at every point of sale in the Food and Beverage Department. Will have commercial accountability for budgeting and financial management, planning, organizing and directing front-of-house (reception, concierge, and reservations), food and beverage operations, and housekeeping.
Accountabilities (Responsibilities)
Organize, direct and evaluate food and beverage service
Recruitment and training of staff
Shift scheduling
Performance management; monitor staff performance and provide feedback
Purchase and control of inventory
Monitor revenues and expenses
Ensure practice of health and safety regulations
Negotiate supplier arrangements for food and beverage products
Negotiate with clients for use of facilities for catering, parties, banquets, etc.
To ensure that the applicable regulations are complied with
To be responsible for his or her own results
To optimise the supply chain and the use made of raw materials
Educational Requirements A good degree in Hotel management, Business Management, or other related field
Competences
Must be Computer Literate
Must be able to work with minimal Supervision
Must have excellent verbal and written communication skills
Must have excellent problem solving and decision making skills
Excellent Supervisory and leadership skills
Good People Management
Excellent Organisational Skills
Experience
Minimum Experience 5 years post graduation experience in similar capacity
Job Profile
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To ensure service delivery at every point of sale in the Food and Beverage Department. Will have commercial accountability for budgeting and financial management, planning, organizing and directing front-of-house (reception, concierge, and reservations), food and beverage operations, and housekeeping.
Accountabilities (Responsibilities)
Organize, direct and evaluate food and beverage service
Recruitment and training of staff
Shift scheduling
Performance management; monitor staff performance and provide feedback
Purchase and control of inventory
Monitor revenues and expenses
Ensure practice of health and safety regulations
Negotiate supplier arrangements for food and beverage products
Negotiate with clients for use of facilities for catering, parties, banquets, etc.
To ensure that the applicable regulations are complied with
To be responsible for his or her own results
To optimise the supply chain and the use made of raw materials
Educational Requirements A good degree in Hotel management, Business Management, or other related field
Competences
Must be Computer Literate
Must be able to work with minimal Supervision
Must have excellent verbal and written communication skills
Must have excellent problem solving and decision making skills
Excellent Supervisory and leadership skills
Good People Management
Excellent Organisational Skills
Experience
Minimum Experience 5 years post graduation experience in similar capacity
Estate Surveyor (Manager)
- Job TypeFull Time
- QualificationBA/BSc/HND MBA/MSc/MA
- Experience5 years
- LocationLagos
- Job FieldBuilding and Construction
Key Task and Responsibilities
Valuation of property/assets for various purposes
Sales and leasing of properties
Marketing of properties
feasibility and viability studies
generate and support new business opportunities
act as a contact between the firm and its existing and prospective clients monitor trends in the industry and other marketing curricular activities,
Property management and maintenance coordination.
Give weekly/Monthly Report on all Outstanding Rents
Calculate Service charge and Ensure compliance from tenants
Ensure all bills (PHCN, Security, Cleaning) are settled promptly
Perform other duties as required.
Competency and Technical Skill Requirements
The Prospect must demonstrate:
Good Communication Skills
Organizational Skills
Process and result oriented, self-starter, with good analytical skills Leadership Skills
Networking Skills
Time Management
Product Knowledge
Feedback &Reporting skills
Management skills
Computer literate
Job Specification
Education: Degree in Business administration, Economics, Marketing , MBA B.Sc/HND in Estate Surveying, Estate Management or a related field. MSc and/or professional qualifications e.g. NIESV [RSV], IPFM, NIQS will be an added advantage
Experience Required: 4 years as part of management team
Personal Qualities
Must possess excellent communication and persuasive skills
Must possess an amiable personality and people-management skills
Must be a self starter, result oriented and highly motivated
5 years experience in the real estate environment or a similar sector
Computer literacy compulsory
Must be able to work with minimal Supervision
Must be able to management a team of 10
Discplined and strict
Valuation of property/assets for various purposes
Sales and leasing of properties
Marketing of properties
feasibility and viability studies
generate and support new business opportunities
act as a contact between the firm and its existing and prospective clients monitor trends in the industry and other marketing curricular activities,
Property management and maintenance coordination.
Give weekly/Monthly Report on all Outstanding Rents
Calculate Service charge and Ensure compliance from tenants
Ensure all bills (PHCN, Security, Cleaning) are settled promptly
Perform other duties as required.
Competency and Technical Skill Requirements
The Prospect must demonstrate:
Good Communication Skills
Organizational Skills
Process and result oriented, self-starter, with good analytical skills Leadership Skills
Networking Skills
Time Management
Product Knowledge
Feedback &Reporting skills
Management skills
Computer literate
Job Specification
Education: Degree in Business administration, Economics, Marketing , MBA B.Sc/HND in Estate Surveying, Estate Management or a related field. MSc and/or professional qualifications e.g. NIESV [RSV], IPFM, NIQS will be an added advantage
Experience Required: 4 years as part of management team
Personal Qualities
Must possess excellent communication and persuasive skills
Must possess an amiable personality and people-management skills
Must be a self starter, result oriented and highly motivated
5 years experience in the real estate environment or a similar sector
Computer literacy compulsory
Must be able to work with minimal Supervision
Must be able to management a team of 10
Discplined and strict
Method of Application
Interested and qualfiied candidates should send CV / Resime to: cvs@bradfieldconsulting.net quoting the job title as the subject of the email
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